[PC] Startup Issues

Problem

I can’t get Unravel to start.

Cause

This issue can have several causes and it depends a bit on the symptoms you’re seeing.

Those can be

  • Nothing happens after pressing play on Origin
  • The game opens but then immediately crashes with the following error message: Unravel has stopped working.
  • The game briefly opens, then closes again
  • All I get is a black screen with sound playing
  • I get the following error message: Missing Dll: [MSVCP110.dll]

Things you can try

Depending on the error you’re seeing, the solution that can help you may differ. It’s best to try all the suggestion below, until you’re successful.

  • Make sure you fulfill the minimum requirements. Unravel does not run on Windows Vista and below and needs a dedicated graphics card with DirectX 11 support or at least an Intel 4400. It’s also a 64 bit game and hence requires a 64 bit operating system. The game does not run on Macs (except through Bootcamp or similar) or Chromebooks.
  • Make sure you run the latest Graphics Card drivers.
  • There’s a known issue with the K-Lite Codec pack. Make sure to update it to the latest version available or uninstall it completely. You don’t need to install it if you don’t have this pack. There may be other codec packs that cause this error. The DLL causing the issue is VSFilter.dll. Check if you have this on your computer and if you do, it’s likely the culprit. Check for updates for any other codec packs you might have downloaded and make sure they are updated.
  • Try repairing the game through Origin by right-clicking on the game and choosing Repair game.repair
  • Manually uninstall Origin and install it again using the latest version available to download in origin.com. You won’t loose any games while doing so but you will loose access to them while Origin is uninstalled.
  • Try a clean boot to make sure there’s no other program interfering.
  • Start Origin as administrator

    OriginAdmin

  • Run a virus scan on your computer.
  • Reinstall your Visual C++ Redistributable Packages

None of the above helped

If none of the suggestions above helped, please post at the EA AnswerHQ Technical Forum. Make sure to include your computer information, as well as information on what you have already tried.